Privacy Policy

KYC App (Know Your City) — Last updated: April 20, 2026

This Privacy Policy describes how the KYC App (Know Your City) mobile application and related services (“we,” “us,” or the “Platform”) collect, use, store, and share information when you use the Platform. By creating an account or using the Platform, you acknowledge that you have read this Privacy Policy.

1. Introduction

The Platform helps users discover and publish local listings and service-related information. We are a technology and listing intermediary only. This policy explains our practices regarding personal and account-related information. It is not legal advice. If you do not agree with this Privacy Policy, do not use the Platform.

2. Information We Collect

• Account and authentication data: When you sign up with email and password, we process your email address and credentials through our authentication provider. We also collect the phone number you provide at signup and your name (or display name) as you enter it.
• Profile and listing content: Information you voluntarily add to your profile or when you create or edit service or business listings (for example descriptions, categories, addresses or locations you choose to provide, photos, contact details you include in listings, pricing or availability text, and similar user-generated content).
• Usage and device data: Standard technical information associated with operating a mobile app (such as app version, device type, diagnostic logs where enabled, and timestamps of actions) as collected by our infrastructure, analytics, or crash-reporting tools if and as configured in the app.
• Communications you send us: Messages or feedback you submit through in-app features (for example “Contact Us” or complaint and suggestion forms), including the content of those messages and related account identifiers.

We do not conduct background checks, identity verification, or certification of users, listings, businesses, or transactions. Any representation of identity, skill, licensure, or quality in user content is supplied by users and is not verified by us for accuracy or legality.

3. How We Use Information

• To create and maintain your account and authenticate you.
• To display your profile and listings to other users as you configure or submit them.
• To operate, secure, debug, and improve the Platform and its features.
• To respond to support requests, feedback, or complaints you send us.
• To detect, prevent, or address fraud, abuse, security or technical issues, or violations of our policies.
• To comply with applicable law, regulation, legal process, or enforceable governmental request.

4. User Responsibilities

You are solely responsible for:

• The accuracy, legality, and appropriateness of information you submit, including listings and profile data.
• Maintaining the confidentiality of your account credentials and for all activity under your account.
• Your interactions with other users, including any meetings, communications, contracts, payments, or disputes.
• Ensuring your use of the Platform and your listings comply with all laws, regulations, and third-party rights that apply to you.
• Any consequences arising from your reliance on other users’ listings or messages.

5. Platform Role (Intermediary Only)

The Platform is a listing and connection intermediary only. We provide software and information infrastructure so users can publish and browse listings. We are not an employer, agent, representative, broker, insurer, escrow provider, payment processor (unless separately and expressly stated in the app for a specific feature), guarantor, or party to any transaction, contract, or relationship between users. We do not verify users, listings, identities, qualifications, safety, legality, or fitness for a particular purpose. User-generated content does not reflect our views or endorsement.

6. Fraud, Crime & Illegal Activity Disclaimer

The Platform may be used by unknown third parties. All interactions, deals, payments, meetings, hires, rentals, sales, and other arrangements between users are entirely at the users’ own risk. We do not control user conduct or offline activity. Any fraud, scam, theft, harassment, assault, property damage, financial loss, violation of law, or other illegal or harmful activity involving users is the sole responsibility of the participants involved. You agree that we are not responsible for investigating, mediating, insuring, or remedying such matters, except where required by applicable law. Nothing in this Policy limits any disclaimer or limitation of liability in our Terms & Conditions where those terms apply.

7. Limitation of Liability (Privacy-Related Matters)

To the maximum extent permitted by applicable law, we and our owners, operators, affiliates, contractors, and service providers (collectively, “Released Parties”) shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or any loss of profits, revenues, data, goodwill, or other intangible losses, arising out of or related to: (a) your use of or inability to use the Platform; (b) unauthorized access to or alteration of your information; (c) conduct or content of third parties (including other users); (d) any user interaction, transaction, or dispute; or (e) any matter relating to personal information or listings, whether or not we have been advised of the possibility of such damages. To the extent permitted by law, our aggregate liability arising out of or relating to the Platform or this Privacy Policy shall not exceed the greater of (i) the amount you paid us specifically for the Platform in the twelve (12) months before the claim (if any such fees exist) or (ii) a nominal amount where no fees were paid. Some jurisdictions do not allow certain limitations; in such cases our liability is limited to the fullest extent still permitted.

8. Account Suspension / Termination

We may suspend, restrict, or terminate your account or access to the Platform at any time, with or without notice, if we reasonably believe you have violated this Policy, our Terms & Conditions, applicable law, or if continued access could harm users, the Platform, or third parties. Upon termination, we may delete or retain information as described in our technical practices and legal obligations. Provisions of this Policy that by their nature should survive (including disclaimers and limitations) shall survive termination.

9. Data Sharing

We may share information in the following circumstances:

• Public and other users: Profile fields and listing content you choose to publish are visible to other users or the public according to how the Platform works.
• Service providers: With vendors that help us host, authenticate, store data, send notifications, analyze usage, or prevent abuse (for example cloud hosting and authentication providers), subject to confidentiality and security obligations where feasible.
• Legal and safety: When we believe disclosure is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of users, us, or others.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be transferred as part of that process.

We do not sell your personal information to third parties as a standalone product.

10. Data Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure. You acknowledge that you provide information at your own risk and that we cannot guarantee absolute security. You are responsible for using strong passwords and safeguarding your devices.

11. User Rights / Contact

Depending on where you live, you may have rights to access, correct, delete, or restrict certain personal information, or to object to or port data. To exercise rights or ask privacy questions, contact us through the in-app Contact Us feature (when signed in) or the contact channel we publish in the app or app store listing. We may need to verify your request. We will respond consistent with applicable law.

12. Changes to Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Material changes may be communicated through the app or other reasonable means where required. Continued use of the Platform after changes become effective constitutes acceptance of the revised Privacy Policy, to the extent permitted by law.

Important: This document is intended to describe privacy practices for the KYC App (Know Your City). It does not override stronger disclaimers or liability limitations in our Terms & Conditions.